Participant's training manual for Shop Steward Levels 1 & 2 are available here in PDF: Shop Steward Manual

At the end of this course students will be able to: 1. Understand the varied and challenging roles and responsibilities of a union steward; 2. Understand the difference between a grievance and a complaint; 3. Understand your local’s grievance procedure; 4. Know what resources are required to be an effective steward; 5. Confidently investigate and prepare a grievance; 6. Understand the Duty of Fair Representation.